Here you'll find a clear and complete explanation of how your personal data is collected at Moatplay, how it's used, and how securely it's stored. No hidden terms.
Welcome to Moatplay's Privacy Policy. We believe your personal information belongs to you — and protecting it is our responsibility. This policy applies to all users of the Moatplay platform.
By using the Moatplay website or app, you agree to this Privacy Policy. If any part is unclear or you have questions, our support team is always ready to help.
Moatplay never sells your personal data to third parties. Your information is used solely to improve platform services and meet legal obligations.
Moatplay collects two types of data — what you provide directly and what is collected automatically as you use the platform.
| Data Type | What We Collect | When It's Collected |
|---|---|---|
| Identity Information | Name, date of birth, mobile number | At Registration |
| Payment Information | Mobile Banking Number (bKash/Nagad) | On Deposit/Withdrawal |
| KYC Documents | NID/Passport Photo | During Verification (if applicable) |
| Device Information | IP Address, Browser, OS | Automatic each session |
| Usage Data | Gaming History, Betting Patterns | Platform Usage |
| Contact Information | Support Chat Messages | When Using Support |
Payment Card Details: Moatplay does not collect or store any credit or debit card information. All transactions in Bangladesh are processed through mobile banking, and full account numbers are never stored on our servers.
Moatplay uses your data only for specific, transparent purposes. It is never used for anything beyond that.
By registering, you may receive bonus offers and promotional messages. You can opt out at any time through your profile settings.
Moatplay never sells your personal information. However, there are specific circumstances under which your data may be shared:
In all such cases, only the minimum necessary data is shared. All partners operate under strict confidentiality agreements.
Third-Party Advertising: Moatplay does not sell or share your data with advertising companies. Your information is never used for targeted external advertising.
Moatplay uses industry-standard security measures to keep your data safe, with protection in place at both the technical and organisational level.
The Moatplay website uses cookies. Cookies are small files stored in your browser that help enhance your experience.
Optional cookies can be disabled through your browser settings. Please note that disabling essential cookies may affect platform functionality.
As a Moatplay member, you have certain rights over your personal data — and we fully respect each of them.
To exercise these rights, email us at support@moatplay.net or reach out via live chat. We typically respond within 30 business days.
Moatplay does not retain your data beyond what is necessary. However, certain information must be kept for a specified period to meet legal obligations.
Data is securely deleted after the retention period — only anonymised statistical data may be kept.
Moatplay strictly prohibits providing services to anyone under the age of 18. No data from minors is collected, stored, or processed.
If you become aware that a minor has created an account on Moatplay, please notify our support team immediately. We will take prompt action and ensure no data from that account is retained.
For Parents: If you discover your child is using Moatplay, contact us immediately at support@moatplay.net. We will close the account and delete all associated data.
Moatplay updates this Privacy Policy as needed. For any significant changes:
Continued use of the platform after any changes constitutes acceptance of the updated policy.
For any questions, concerns, or requests regarding this policy:
Our strict privacy policy and security measures keep your data safe. Register with confidence.