If a match is cancelled or abandoned before the required overs are completed, Moatplay follows these rules:
For cricket: If the required minimum overs in an innings (typically 5 overs in T20s, 20 overs in ODIs) are not completed and the match is abandoned due to weather or any other reason, the bet is voided and your full stake is refunded. If a match result is officially declared, bets are settled accordingly.
For football: If a match is abandoned before 90 minutes, bets are generally voided. However, if the match is rescheduled and played, bets remain valid.
Live Betting: In live betting, if a match is suspended, settlement may be based on the confirmed result at the time of stoppage. All settlements are typically completed within 24–48 hours. For more details, Terms & Conditions View.
For cricket: If the required minimum overs in an innings (typically 5 overs in T20s, 20 overs in ODIs) are not completed and the match is abandoned due to weather or any other reason, the bet is voided and your full stake is refunded. If a match result is officially declared, bets are settled accordingly.
For football: If a match is abandoned before 90 minutes, bets are generally voided. However, if the match is rescheduled and played, bets remain valid.
Live Betting: In live betting, if a match is suspended, settlement may be based on the confirmed result at the time of stoppage. All settlements are typically completed within 24–48 hours. For more details, Terms & Conditions View.
Moatplay currently supports three major mobile banking services in Bangladesh:
bKash: Both deposits and withdrawals are available. Transfer directly to the payment number or submit a request from your wallet. Minimum deposit is ৳200.
Nagad: The process is the same as bKash. Deposits are instant; withdrawals typically take 5–30 minutes.
Rocket (DBBL): You can also make deposits using Dutch-Bangla Bank's Rocket.
Deposit Process: Log in → Wallet → Deposit → Select payment method → Enter amount & reference number → Confirm. Deposits are usually credited to your wallet within 5 minutes.
Withdrawal: Minimum ৳500. Sent directly to your registered number. Learn more Transactions Page।
bKash: Both deposits and withdrawals are available. Transfer directly to the payment number or submit a request from your wallet. Minimum deposit is ৳200.
Nagad: The process is the same as bKash. Deposits are instant; withdrawals typically take 5–30 minutes.
Rocket (DBBL): You can also make deposits using Dutch-Bangla Bank's Rocket.
Deposit Process: Log in → Wallet → Deposit → Select payment method → Enter amount & reference number → Confirm. Deposits are usually credited to your wallet within 5 minutes.
Withdrawal: Minimum ৳500. Sent directly to your registered number. Learn more Transactions Page।
Yes, Moatplay's responsible gaming tools are completely free and easy to use. Here's what's available:
Deposit Limit: Set a daily, weekly, or monthly deposit limit. Decreasing a limit takes effect immediately; increasing one requires a 24-hour waiting period.
Loss Limit: Betting stops automatically once you hit a set loss amount.
Session Time: Set a daily limit on how many hours you spend gaming — you'll be automatically logged out when the time is up.
Cooldown Break: Take a break for 24 hours, 7 days, or 30 days.
Self-Exclusion: Close your account for anywhere from 6 months to permanently.
How to enable: Log in → Profile → Responsible Gaming → select your preferred tools. Learn more On the Responsible Gaming page।
Deposit Limit: Set a daily, weekly, or monthly deposit limit. Decreasing a limit takes effect immediately; increasing one requires a 24-hour waiting period.
Loss Limit: Betting stops automatically once you hit a set loss amount.
Session Time: Set a daily limit on how many hours you spend gaming — you'll be automatically logged out when the time is up.
Cooldown Break: Take a break for 24 hours, 7 days, or 30 days.
Self-Exclusion: Close your account for anywhere from 6 months to permanently.
How to enable: Log in → Profile → Responsible Gaming → select your preferred tools. Learn more On the Responsible Gaming page।
Profile information on Moatplay can be updated, though certain details may require verification before changes are applied.
Update Profile Information: Log in → Profile → Edit Information → Save. You can update your name, date of birth, and address in this section.
Change Mobile Number: To change your registered mobile number, please contact support directly, as it is the primary means of account verification. The change will be processed after OTP verification on the new number and confirmation of your identity.
KYC Verification: Withdrawals may sometimes require identity verification via your National ID or birth certificate. This only needs to be done once.
Having trouble updating your profile? Help Center Contact us via live chat.
Update Profile Information: Log in → Profile → Edit Information → Save. You can update your name, date of birth, and address in this section.
Change Mobile Number: To change your registered mobile number, please contact support directly, as it is the primary means of account verification. The change will be processed after OTP verification on the new number and confirmation of your identity.
KYC Verification: Withdrawals may sometimes require identity verification via your National ID or birth certificate. This only needs to be done once.
Having trouble updating your profile? Help Center Contact us via live chat.
Moatplay offers hundreds of slot games across a variety of types:
Classic Slots (3-Reel): Classic, straightforward slots — the best starting point for new players. RTP typically ranges from 92–95%.
Video Slots (5 Reels+): Modern slots with multiple pay lines and bonus features. A wide variety of themes — cricket, nature, mythology, and more. RTP typically ranges from 94–97%.
Progressive Jackpot Slots: A portion of every bet goes into the main prize pool. Big win potential, though RTP is slightly lower (88–92%).
Megaways Slots: The number of pay lines changes with every spin — sometimes reaching into the millions. High excitement and high volatility.
Live Slots: A new kind of slot experience, blending real dealers with slot gameplay.
Each game's RTP and features are clearly listed on the game page. View details Games Page।
Classic Slots (3-Reel): Classic, straightforward slots — the best starting point for new players. RTP typically ranges from 92–95%.
Video Slots (5 Reels+): Modern slots with multiple pay lines and bonus features. A wide variety of themes — cricket, nature, mythology, and more. RTP typically ranges from 94–97%.
Progressive Jackpot Slots: A portion of every bet goes into the main prize pool. Big win potential, though RTP is slightly lower (88–92%).
Megaways Slots: The number of pay lines changes with every spin — sometimes reaching into the millions. High excitement and high volatility.
Live Slots: A new kind of slot experience, blending real dealers with slot gameplay.
Each game's RTP and features are clearly listed on the game page. View details Games Page।
Two-factor authentication (2FA) adds an extra layer of security to your account. Even if your password is compromised, no one can log in without the OTP.
Steps to enable:
1. Log in and go to your profile.
2. Click on "Security Settings" or "Security".
3. Enable the "Two-Step Verification" or "2FA" option.
4. A verification code will be sent to your registered mobile number — enter it to confirm.
5. From now on, you'll receive a mobile OTP every time you log in.
Important Note: Keep the number linked to your OTP active. Before changing your number, disable 2FA first, then re-enable it with your new number. With 2FA turned on, the risk of your account being hacked is virtually zero.
Steps to enable:
1. Log in and go to your profile.
2. Click on "Security Settings" or "Security".
3. Enable the "Two-Step Verification" or "2FA" option.
4. A verification code will be sent to your registered mobile number — enter it to confirm.
5. From now on, you'll receive a mobile OTP every time you log in.
Important Note: Keep the number linked to your OTP active. Before changing your number, disable 2FA first, then re-enable it with your new number. With 2FA turned on, the risk of your account being hacked is virtually zero.
If you're experiencing issues on the app or mobile browser, try the following steps one by one:
1. Clear Cache: Go to Phone Settings → Apps → Browser or Moatplay app → Storage → Clear Cache.
2. Check for Updates: Older versions can often cause issues. Install the latest version from the Play Store or the download page on the site.
3. Internet Connection: Check that your Wi-Fi or mobile data is working properly. Try switching connections.
4. Restart Your Device: Restart your phone.
5. Use a Browser: If the app isn't working, open moatplay.net in your mobile browser — you'll have access to all the same features.
6. Reinstall the App: Uninstall the app and reinstall it fresh.
If the issue persists, contact us with your device model and Android version Contact Support।
1. Clear Cache: Go to Phone Settings → Apps → Browser or Moatplay app → Storage → Clear Cache.
2. Check for Updates: Older versions can often cause issues. Install the latest version from the Play Store or the download page on the site.
3. Internet Connection: Check that your Wi-Fi or mobile data is working properly. Try switching connections.
4. Restart Your Device: Restart your phone.
5. Use a Browser: If the app isn't working, open moatplay.net in your mobile browser — you'll have access to all the same features.
6. Reinstall the App: Uninstall the app and reinstall it fresh.
If the issue persists, contact us with your device model and Android version Contact Support।